Terms & Conditions

Sales Info for Dahlia Tubers (Please Read!)

By purchasing tubers, you’re agreeing to the following:

  • Sales limits
    We want to spread the dahlia love far and wide, so please stick to a maximum of two tubers per variety.

  • Shopping cart woes
    Adding items to your cart doesn’t reserve them (we know, it’s heart-breaking!) Your order is only confirmed once checkout is complete and you’ve received a confirmation email. If you miss out, feel free to email us after the sale and we’ll let you know if any extras pop up in spring.

  • Order changes
    Once an order is placed, we’re unable to make changes due to limited stock.

  • Stock issues
    If a variety doesn’t overwinter well and we can’t supply it, we’ll be in touch with a replacement or refund option. We keep lots of buffer stock to avoid this.

Shipping

  • We ship nationwide across NZ

  • Please choose the correct shipping option at checkout—if not, we’ll need to invoice you for the difference.

  • We offer combined shipping! If you place multiple orders, select “Combined Shipping” on your second order so you only pay postage once. (If your order is too large for one box we will invoice you for any extra shipping costs.)

  • All tubers are carefully packed for shipping – but none of that fancy packaging over here, sorry. We love a bit of brown paper and recycled boxes!

  • Damaged or lost packages
    If your order arrives damaged or goes missing, please contact us promptly so we can work with our courier to resolve the issue.

Returns & Refunds

Eligibility
We offer refunds or replacements only if tubers arrive in unsatisfactory condition (damaged, rotten, or not as described).

To be eligible:

  • You must contact us within 48 hours of delivery

  • Tubers must remain unplanted and in their original condition

Non-eligibility
We are unable to offer refunds for:

  • Tubers that have been planted or used

  • Damage caused by improper storage or handling after delivery

How to request a refund
Please email us within 48 hours of receiving your order, including:

  • Your order number

  • Clear photos showing the issue

If your request is approved, we will provide return instructions. Once the tubers are received and inspected, your refund will be processed to your original payment method within 7 business days.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the issue is due to our error.

Dahlia health

We have worked hard to eliminate tubers in our field that seem suspicious or sub-par in the health stakes. I know first hand the frustration and disappointment of havig to bin sick plants. We are confident that our tubers are in good health.

There are many factors that can shape a plant’s life. Dahlias can perform differently in different climates and may need some time to acclimate (I experience this in Taupō with every tuber I bring in from Auckland or Hawkes Bay, for example). And some issues that look like viruses can actually be mineral deficiencies.

My recommendation is to follow the advice of the inestimable Georgie (from Common Farm Flowers in the UK) and to propagate from your tuber shoots without planting out any tuber material. This is a great way to give the plants the best shot in your garden and I find these plants are healthier and acclimate immediately compared to any tubers I may plant.

We cannot take any responsibility for how you store, plant, care, harvest or propagate from your plant after you have received it. Any issues must therefore be reported within 48 hours of receipt. If you have concerns once your tuber/cuttings start growing please do get in touch and we can work it through together.